The telephone services offered by operators are subject to a complex billing structure and differentiated tariff, demanding from the telecom management a change in the auditing process, to allow improved supervision and control of the process. Abacomm has the processes, systems and expertise that allowed the implementation of the "Account Auditing" solution.
The analysis carried out by Abacomm identified undue charges, with consequent requests for refunding. This is a cumbersome process, going much beyond a simple analysis of the invoices and provision of a report of inconsistencies. Abacomm supports the client from the beginning to the evidence of refunding. This work can be carried out in past bills or in bills arriving monthly.
Benefits >>Audit of irregularities in telephone bill charges; >>Negotiation of plans with the operators, to ensure better tariffs; >>Analysis of the critical points of the expenses and recommendation of actions to reduce costs; >>Abacomm can charge, by means of the "Performance Bonus" or Success Fee.
Main Functionalities >>Request usage information from operators (minutes and costs); >>Monthly audit of mobile phone bills according to the present contracts, aiming to validate applied tariffs and to identify possible invoicing mistakes; >>To present and question, with the operators, disagreements in relation to the detailing of the presented invoices; >>Validate proposals for solution of invoice pendencies; >>Follow-up and report credits/debits of contested amounts; >>Web interface for visualization, management and access to reports.
Previous Situation >>Errors in billing were recurrent; >>Stressed relations between clients and operator; >>Due to frequent adjustments, revisions, etc., a high cost of rework and inefficiency resulted; >>Lack of expertise and knowledge of the complex billing structure of the operators. Solution Implement Abacomm's Account Auditing solution
Results >>With its specialized management and tariff software, Abacomm manages to promote tariff reductions between 15% and 40%; >>Reduction of the timeframe of conflict/negotiation with the operators; >>Increase of management capacity, entailed from more efficient monitoring.
