The accelerated growth rhythm of mobile solutions and platforms, as well as the administration of the installed park of cell phones/smartphones, generate a strong demand for a more timely management process specialized in the procedure of checking services and auditing/controlling cell phone accounts.
Additionally, the telephony services offered by telecom operators are subject to a complex billing and differentiated tariff structure, requiring changes in the administration process by the clients, in order to obtain improved supervision and control.
Abacomm has procedures, systems and expertise that allowed the development/implementation of the "Account Management" tool.
Benefits >>Reduction of costs; >>Improvement of the management and control of mobile phone costs of employees; >>Generation of management reports and customized report; >>Support by a specialized company in the solution of conflicts with operators; >>Communication of mobile phone expenses to users.
Main Functionalities >>Make available and maintain an inventory with detailed information on mobile phones, plans and users; >>Inventory database, where several information will be stored: username, department, user ID, cost center, e-mail, monthly expenses goal, operator, device model, chip, IMEI/Serial, etc.; >>Allow to export the database in TXT, XLS or XML formats; >>Request information to the operators regarding mobile phone usage (minutes and costs); >>Import of electronic invoices made available by the operators; >>Validate proposals for solution of pending issues regarding invoicing; >>Provide management reports, considering following aspects: access to management/billing records by user, state, responsible management, etc.; >>Historical profile usage report; >>Report of 20 Top Users per service/product; >>Summarized report of all users by directorate and cost center; >>Expense concentration report (Pareto); >>Web interface for visualization, management and access to the reports; >>Monthly forwarding of e-mail to all users registered in the central user database with information on costs of cell phone telephony.
Previous Situation >>The employees did not receive an expense report broken down by product/service; >>There were no reports comparing different areas. There was no benchmarking; >>High cost to keep an internal telecom team to manage this process; >>Lack of expertise and knowledge of the complex billing structure of the operators. Solution Implement Abacomm's Account Management solution.
Results >>Reduction of costs; >>Reduction of the timeframe regarding conflicts/negotiation with operators; >>Improvement of indicators (average expenses per product), entailed by more efficient supervision; >>Increase of management capacity, entailed by more efficient monitoring.
