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Overview
M-Track by Abacomm is a logistics/delivery application for management of products and services (control, tracking, inventory, etc.), that allows an employee to access and update via cell phone the status of deliveries. The mobile interface can be integrated to the client's operation support BackOffice or use the system for monitoring the operations.
Benefits
>> Increase of productivity of the operational and logistics area;
>> Agility in releasing of the OS to transport companies in the field and, consequently, from the beginning to the closing of those orders;
>> Increased control over Client assets (volumes/merchandises) from the field and logistic follow-up of the own transport fleet and transport aggregates;
>> Operational cost reduction by minimizing travel, expenses with paper, phone costs and BackOffice structure;
>> Control of time spent by field teams, reducing overtime and need for standby personnel;
>> Greater agility in collection and re-deliveries within the deliverer's route, entailed by online updating of the BackOffice support system;
>> Increased precision in the control of the vehicle fleet and deliveries, allowing auditing and comparison of information used in the packing list reports;
>> Increase of the speed to capture and, consequently, of the information analysis capacity;
>> Image of modernity.
Main Functionalities
>> Integration with delivery/logistics management systems;
>> Tracking of orders and deliveries in real-time;
>> Tracking of planned and actual delivery routes using mapping tools and GPS;
>> Information on travel times, delays, quality and satisfaction levels, control over confirmations and non-confirmations of deliveries and pick-ups, among others;
>> Possibility to follow up on company indicators for decision-taking based on analyzed operational data: transport company, type of delivery, pick-ups carried out, performance region, etc.;
>> Security, since all interactions and information exchanges are encrypted and cannot be copied or retransmitted
>> Administration via WEB;
>> Access control reports, indicators for performance and tool usage;
>> Comprehensive set of analytical tools (reports, graphs, tables), that transform data into information.
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Case GSK
Previous Situation
>> Transport companies usually report failures in deliveries, possibly caused by delays by the transport company itself;
>> Some deliveries were not carried out, entailed by problems that could have been easily resolved, if GSK had been contacted or alerted;
>> There was no management control over deliveries, except provided by the transport companies themselves;
>> Transport company reports were retyped into the GSK system;
>> Need to control deliveries of products to clients (hospitals and clinics) every hour.
Solution
Implement the M-Track solution to follow-up on delivery and return of merchandises and invoices online.
Results
>> Increase of productivity entailed by increase of successful deliveries;
>> GSK executives now become involved immediately when any problem arose;
>> End of the need to retype data;
>> Increased management capacity, due to online delivery monitoring;
>> Possibility to audit transport companies' performance (M-Track monitors times and locations, using the operator network) results in efficiency gains.
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